Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Little Elm, Frisco, and the surrounding areas. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about client education and providing comprehensive preventative and routine care to pets. 

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We offer veterinary services for domestic cats and dogs. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

• My pet experiences severe anxiety at the vet, what can you do to help?

  We understand that some pets do not react well in a veterinary setting. Rest assured all of our staff are trained in the safe handling of nervous, anxious, or aggressive pets and always do our best to put your pet at ease.

  We also offer sedation options if necessary to help your pet receive the veterinary care they need without putting them in distress.

• Do you offer health certifications for pets that are travelling?

  Yes, we are able to offer international and USDA approved cross state health certifications so pets can fly or travel to other states and countries.

Pet Owner Resources

Here are some helpful links for your pet's health.